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KePRO Contact Information

Address Information

KePRO
4511 North Himes Avenue, Suite 245
Tampa, FL  33614

Main Numbers

Phone: 813.262.9500
Fax: 813.262.9464

KePRO Key Contacts

Provider Services

Provider Service Representatives are available to answer questions and concerns regarding the web-based application, iEXCHANGE, e.g. field information, review types and billing issues surrounding prior authorization numbers, e.g. claim rejects, provider ID numbers.

In order to assure prompt handling of all inquiries, please contact the PSR via the following toll-free telephone number: 1.866.495.8388. 

Review Operations

The Review Operations Department acts as a liaison between the hospital and KePRO.  The Review Operations Director and Supervisors are available to answer questions and concerns about the review process at KePRO.
Operations Manager Edna Clifton eclifton@kepro.org 813.262.9500

Medical Affairs

The Medical Director is available to speak with physicians and physician groups about KePRO’s review process and the physician’s role as a provider in the KePRO review process.  The Medical Director will also respond to inquiries from physician providers regarding the review of specific cases. 
Medical Director Maureen Levy, M.D. mlevy@kepro.org 813.262.9500
Physician Consultant Marcellino Oliva, D.O. moliva@kepro.org 813.262.9500

Information Technology

The IT HELP DESK is available to address issues surrounding connectivity problems, hospital user ID numbers, and technical specifications as it relates to the iEXCHANGE browser.
IT HELP DESK 813.262.9826

Administration

The Administration at KePRO welcomes general questions and concerns about company operations and unresolved issues or problems.  Hospitals, clinics or physicians with questions regarding the KePRO contract with the Hillsborough County Health & Social Services may also be presented to the Administration for response.
Director of Florida Operations Karen M. Eaton keaton@kepro.org 813.262.9500

Any other issues use the form below or contact us using the information at the top of this page.

Comments and Requests

If you have any comments or requests, please contact our Customer Service Department.